FREQUENTLY ASKED QUESTIONS
ORDER STATUS
You can switch currencies in the right bar under “Choose Your Currency”. You can choose either CAD or USD for now.
Please email us right when the order is placed, we may be able to correct all of that.
We send out an automatic Order Confirmation email shortly after placing your order so that you can make sure to have a receipt. If you did not receive one, and it is not in your spam folder, it is possible that the order was not placed or that your email was entered incorrectly. Please contact us via email at contact@thetravelbrand.co and we’ll make sure to get your order on track.
If The Travel Brand Co. makes a mistake on your order, we will do everything possible to correct our blunder. Please contact us via email contact@thetravelbrand.co with the order name, order number and what error occurred (pictures are encouraged!) so that we can make it up to you ASAP. In case the mistake was on the customer’s side, you will need to cover the costs.
If you have not received your package in a timely manner, it may have been lost in transit or is stuck in customs. Please email us on contact@thetravelbrand.co so we can personally take care of your situation and get your items delivered ASAP! If your order is marked as delivered on the shipping company’s tracking page, we do not take any responsibility for missing parcels.
SHIPPING
Yes! We ship to most countries in the world. Packages shipped to international addresses usually take 3-5 business days to arrive after your order is processed. Note, that all of our items are made-to-order, which means that we’ll start creating your personalized product after you’ve submitted an order.
You place an order > Processing & customization (1 business day) > Shipping (3-5 business days) > Delivery right to your door via a premium courier (FedEx or DHL Express)
We will ship your order within 2-3 business days from the date and time you placed it. In certain cases custom items can take longer to be created due to their customized nature. After that, we will express ship it. During busy seasons it can take longer and shipping time estimates will be updated during checkout.
If you placed your order before December 14, we will most likely be able to deliver it by Christmas.
For international orders we unfortunately cannot promise anything, as routine checks at customs in your (or any) country is out of our — and the shipping company’s control. This time of the year is super busy in the shipping industry, so please be understanding and know that we do our very best to get your package to you as fast as possible!
PRODUCT INFO
We are committed to making our products from natural materials that are ethically sourced and preserve a unique cultural and artistic legacy for the next generation.
Bags: We only use natural, vegetable tanned genuine and full grain leather and thick, durable wax canvas. There’s no chemicals or plastic used, our products are 100% eco-friendly and organic.
Accessories: Stainless Steel coated in 18k Gold or 18k Rose Gold. The Silver material is pure stainless steel with a protective coating. They do not corrode/rust in water/humid climates.
Yes, we do offer custom bulk ordering/wholesale and we love working with companies to make their unique pieces come to life! Your organization can work alongside The Travel Brand Co. wether you’re looking for company presents or reselling our products. Please email us at contact@thetravelbrand.co.