GENERAL TERMS AND CONDITIONS OF SALE

The Travel Brand | CANADA

Written Communications
By using our website, you consent that you accept our Terms and Conditions and that the communication between us will be electronic, mainly via email and/or using the chat on our website. For contractual purposes you agree to receive communications from us electronically (to the email address you have provided us with) and that this means of communication is satisfactory. You acknowledge that all contracts, notices, information and other communications that we supply electronically satisfy any legal requirement that such communications be made in writing.

Transfer Of Rights And Obligations
The contract formed between you and us when purchasing online is binding and you cannot transfer, reassign or dispose of a contract, or any of your rights or obligations arising under it, without prior written consent. We may transfer, reassign, subcontract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

Events Outside Our Control
We will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under a contract that is caused by events outside our reasonable control (Force Majeure event).

Our performance in respect to the contract is deemed suspended for any period under which the Force Majeure event continues, and we will have an extension of time for completion of any contract throughout that period. We will endeavour to bring the Force Majeure event to close if at all possible or otherwise to find a solution to ensure that our obligations under the contract may be performed in spite of the Force Majeure event.

Our Right To Vary These Terms And Conditions
We reserve the right to revise, change and update these terms and conditions as we see necessary. We will publish any changes made on the website and if we feel it necessary we will also alert users to any such changes via a message on our home page. In any case, such changes will not affect transactions in progress (resulting from an order placed before the publication of such changes), unless any such change is required by law or governmental authority. In such cases, changes will apply to all orders previously placed, or if we send you notice of any such changes prior to dispatch confirmation, in which case we have the right to assume that you have accepted these changes to the terms (unless you notify us of the contrary within seven days of receipt of the products).

Third Party Rights
Any person who is not party to these terms and conditions or bound by the terms of any contract with us shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

Risk And Title
The products will be your responsibility from the time that they are physically collected from us by the courier and are shipped to you.

Data Processing And Privacy
Your data won’t be shared with any 3rd party, they are collected to process orders and improve our services. For further information please email contact@thetravelbrand.co.

Limitations Of Our Liability
Nothing within these terms and conditions shall:

Make us responsible for any damage or loss caused to you where such damage or loss is not reasonably foreseeable to you and us when you agree to these Terms and Conditions of Sale, including where the damage or loss results from our breach of these Terms and Conditions of Sale; or
Make us responsible for any damage or loss caused to you where you are not entering into these Terms and Conditions of Sale as a consumer (as defined under your local statutory law).
Our aggregate liability to you for any loss or damage arising in connection with these Terms and Conditions of Sale shall be limited in respect of each claim to the purchase price of your order or orders.

We are not responsible for any delay or failure to comply with our obligations under these Terms and Conditions of Sale if the delay or failure arises out of any event which is beyond our control. Such events shall include, without limitation, failure of infrastructure, government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts or industrial action affecting us or our suppliers.

ADDITIONAL TERMS AND CONDITIONS OF SALE

PLACING YOUR ORDER

Our Contract
Your order represents a legal contract formed between you, the buyer, and us, the retailer. It forms an offer to buy the merchandise you have selected through the website. All orders are subject to availability of the goods, and acceptance by us. No contract is formed until the order is accepted.

Your Status
By placing an order through the website, you agree that you are legally able to enter into a binding contract with us. You also agree that you are not purchasing the goods for resale and outside the course of your normal business or trade. If you are interested in purchasing goods for resale, please contact us via contact@thetravelbrand.co. If you are not legally capable of entering into such contracts we are legally entitled to cancel the contract with you, and so will not be obliged to provide any goods.

How the Contract Is Formed
After placing an order, you will receive an email acknowledging that we have received it. This does not mean that your order has been accepted, and at this point no contract has been formed. Your order constitutes an offer to buy our products. When your order is dispatched we will send you an email confirming this. This represents our acceptance of your order. All orders are subject to our acceptance and a contract has only been formed once we send you the dispatch confirmation. The contract only relates to each item named within the dispatch confirmation. Any additional items will not be under contract (and so we will not be obligated to supply them) until their dispatch is confirmed in a separate email.

RETURN POLICY

We are committed to consistently providing products of the highest quality and upholding our obligations. However, if you are not satisfied with your order, please contact us, and we will make every effort to resolve the issue.

If you are not completely satisfied with your purchase, we accept returns or exchanges within 30 days of receipt. Prior to returning any item, it is essential to contact us for confirmation on contact@thetravelbrand.co. The item must be returned in its original condition, unworn, and in its original packaging. A refund will be processed once we receive the returned item.

If you wish to exchange an item for a different one, please return the original item to us. You will be refunded the original purchase price upon receipt of the returned item, after which you may place a new order for the desired item. You are not required to wait for us to receive the original item before placing a new order.

Specifically, we will refund the item price. Shipping fees will only be refunded if the item is found to be faulty or damaged during transit. Return shipping costs for returned or exchanged items are the responsibility of the buyer. If a replacement is requested, an additional fee will apply for the shipping of the new item.

Customized items, including those that have been engraved, are not eligible for return or exchange.

DELIVERY AND DISPATCH POLICY

Postal Address
We will only dispatch items to the ship-to address and contact information you have placed on your order. Any requests to change the delivery address must be requested with proof of the changed address in the form of a bill or letterhead showing the updated address details emailed to contact@thetravelbrand.co with reason for the change.

We will always endeavour to deliver your order to you as soon as possible. In most cases, your order will be dispatched within 1 working day of it being made. Due to the handmade made-to order nature of our bags it will take 7-15 days to be crafted. If for any reason we are unable to dispatch your order within this time we will contact you with an estimated delivery date as soon as possible. Our studio and offices are staffed between 9am and 5pm (GMT-7) Monday – Friday.

All delivery times given are estimates. During holidays or busy periods deliveries may take longer than stated.

For international orders, delivery times may vary from country to country and times can vary depending on local delivery services and taking into account holidays and weather. All timescales given are estimates, we will only consider an order lost if it has not arrived at its destination after 30 working days from the date of dispatch and also after it is confirmed the address that has been provided for delivery is correct. A tracking service is available to every order. We cannot guarantee the reach of this tracking service and cannot be held responsible should the tracking availability cease once the order has been dispatched.

The buyer assumes full responsibility for any customs duties, import taxes, or other related fees that may be applicable. We shall not be held liable for any delays caused by customs processing.

Shipping Timetable
Estimated shipping times, once we finished crafting your item (due to the handmade made-to order nature of our bags)

North America: 5-7 business days
Europe: 3-5 business days
Australia, New Zealand and Oceania: 3-5 business days
Asia Pacific: 5-7 business days
We’ll do our best to meet these shipping estimates but can’t guarantee them. Actual delivery time will depend on the shipping provider.

*estimate provided by DHL Express delivery service

As soon as you receive the goods, you are responsible for them. If a parcel is delivered damaged please inform the shipping provider and us by email to contact@thetravelbrand.co within 3 days of receipt using the subject title REF Returns, Missing or Broken.

Online Order Availability
We will dispatch orders to all countries where it is logistically feasible for us to do so. If we are unable to send your order to your nominated delivery destination we will inform you via email as soon as possible.

Stock Availability
We like to make sure that all items available through the website are in stock, but unfortunately some do sell faster. If an item that you’ve ordered is out of stock we’ll let you know ASAP. If we are expecting some more stock in we’ll give you the option to wait, or if not, we’ll offer you an alternative product or the option to cancel the order.

Conformity Of Products
Every care has been taken to ensure that all item descriptions are accurate and demonstrate each product and its features as precisely as possible. However, sometimes we do make mistakes, and sometimes features may differ slightly from images shown online. The representation of colours may also vary slightly in the actual goods as when reproduced online. This does not affect your statutory rights.